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How? Why? When? What? Where? Questions.. Questions.. Questions..
The following are only a few that staff and management of Trans-Line Logistics
are asked constantly.
We are always ready to assist anyone with answers to their questions. If you
are unable to find the answer to
your question on this page - Please contact us at the headquarters in Kuching
or one of our branch offices.
How do I contact Management?
The Management of Trans-Line are always available to our clients and partners.
The contact details can be found on the Contact page.
How do I get a quotation?
Quotations varies widely. To ensure we give you the correct and most competitive
rate, please provide the following
details in your enquiry:
(1) mode of transportation preferred (land, sea, air)
(2) measurements of goods (weight, height, width & length in metric)
(3) from where (city & country ie. port of loading) to which destination
(country & city ie. port of discharge)
(4) what is your commodity & quantity
(5) person to contact and contact information (telephone, e-mail and address).
Can I combine the cargo
for Sarawak & Sabah Ports in the same container when we consign them to
you?
Yes & no.
Do we handle removal of office furniture, vehicle transfer, personal &
household effects?
Yes, we do.
Do you do packing?
Yes, we do.
Can you clear the cargo for us when it reaches destination?
Yes, we can. We are custom-registered forwarding agent & we handle
imports and exports. We can even do door-to-door delivery for you (pick up,
pack & deliver).
What will the cost be?
Charges depends very much on what is the mode of transportation and the
quantity of the cargo.
How long will it take?
Again, it depends on what mode of transportation you require.
What happen if my cargo is
lost or damaged on arrival?
Insurance is necessary.
In what Time Zone is Trans-Line,
Kuching located?
We are in the same Time Zone as Singapore, Beijing and Perth. We are 8
hours ahead of Greenwich Mean Time.
What is the form of remittance
of funds preferred by Trans-Line?
The most efficient and prompt form of remittance of funds is through Telegraphic
Transfer of funds through our banking system.
We will provide full bank details upon request.
What are the services provided
by Trans-Line?
Please refer to the full details on the Services page on the site. For further
enquiries, please contact us.
How
do I enter a Complaint?
If your complaint is concerning our website, please contact: tsbfreg@pd.jaring.my;
tsbfregh@tm.net.my or nvocc@pd.jaring.my. If your complaint concerns
our
Sales, Document Division or Operations, Trans-Line, or any one of our Branch
Offices, please contact
the department/division directly or you may contact any member of our Management
for immediate follow-up of your complaint and response to your concern.
How do I give a Compliment?
First, we would have to say "Thank You!" for taking the time
to do so as compliments are always words of encouragement.
Yes, PLEASE, offer compliments to our staff if you feel we deserve it.
Feel free to contact us for any other questions or queries you may have.
